All returned items must be unworn, with original tags and/or packaging if applicable. Failure to comply will result in goods being sent back.
If your order is faulty or the sizing is incorrect, you can return the items within 14 days of receiving the order. You must enclose the returns slip that is provided inside the package. Failure to do so will result in any requests being cancelled and items being returned.
Please note that we do not offer free returns. In the event that you receive an incorrect or faulty order, please contact us on firstname.lastname@example.org we aim to respond to your enquiry within 48 hours.
Returned items are your responsibility until they reach us, so please make sure they are packaged well in order to avoid any damage during transit.
As the parcel remains your responsibility until it arrives back with us, we recommend you use a traceable returns service at your local post office and ensure that you get proof of postage in case you need to contact us about your return.
Money Mattaz will credit you in the same manner as your original payment method within 7 days of receiving the returned item.
If you would like to exchange your order, please contact us at email@example.com explaining what you would like to exchange your order for, your order number detailing sizing and quantity and we will endeavour to exchange your order within 1-2 days of receiving your initial order.
Please Send your returns to:
207 Regent Street
Registered Company No: